Privacy Policy

Last updated: 2026

DAREX PTE. LTD ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, contact us, or engage with our products and services. We process personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act 2012 (PDPA) and, where relevant, the EU General Data Protection Regulation (GDPR) and other applicable jurisdictions.

1. Data controller and contact

The data controller responsible for your personal data is DAREX PTE. LTD, a company registered in Singapore (Registration No: 202602418C).

Registered address: 8 EU Tong Sen Street #14-94 The Central, Singapore 059818.

Address for correspondence: 60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051.

Email for partners: partners_info@darex-group.com. Email for clients: info@darex-group.com.

For any privacy-related requests or questions, please use the contact details above.

2. Categories of personal data we collect

We may collect and process the following categories of personal data:

  • Identity and contact data: name, job title, company name, email address, telephone number, postal address, and delivery or billing address.
  • Transaction and business data: orders, enquiries, correspondence, contract details, payment-related information (e.g. bank details where necessary for transactions), and purchase history.
  • Technical and usage data: IP address, browser type and version, time zone, device type, operating system, referral source, pages visited, time spent on pages, and other technology on the devices you use to access our website. We may collect this via cookies and similar technologies as set out in our Cookie Policy.
  • Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

We do not routinely collect special categories of personal data (e.g. health, race, religion). If you provide such data in communications, we will process it only where necessary and in accordance with applicable law.

3. How we collect your data

We collect personal data through:

  • Direct interactions: when you fill in forms, send emails, call us, or otherwise communicate with us in relation to our services (e.g. generators and components, agricultural products and vegetable oils including sunflower oil, logistics and delivery).
  • Automated technologies: as you interact with our website, we may automatically collect technical and usage data (see our Cookie Policy).
  • Third parties: we may receive identity, contact, or transaction data from business partners, suppliers, or publicly available sources (e.g. company registries) where relevant to our business relationship.

4. Purposes and legal basis for processing

We use your personal data for the following purposes and, where required by law, on the following legal bases:

  • Performance of a contract: to perform our contract with you or to take steps at your request before entering into a contract (e.g. processing orders, delivering goods or services, managing accounts).
  • Legitimate interests: to operate and improve our business, including responding to enquiries, managing business relationships, conducting internal administration, ensuring security of our systems and premises, and defending legal claims, where such interests are not overridden by your rights.
  • Consent: where you have given consent (e.g. for marketing communications). You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
  • Legal obligation: to comply with legal, regulatory, tax, or accounting obligations (e.g. anti-money laundering, record-keeping, responding to lawful requests from authorities).

If you do not provide data that we need for a contract or legal obligation, we may not be able to perform the contract or provide the requested service.

5. Disclosure and sharing of personal data

We may share your personal data with:

  • Service providers: third parties who perform services on our behalf, such as hosting, IT support, payment processing, delivery and logistics, legal and accounting advice, and marketing services. We ensure such parties are bound by confidentiality and data protection obligations.
  • Business partners: where necessary for the performance of a contract or with your consent (e.g. joint ventures, distributors).
  • Regulators and authorities: where required by law or to protect our rights, including law enforcement, courts, and regulatory bodies.

We do not sell your personal data. If we transfer personal data to countries outside Singapore or the EEA, we will ensure appropriate safeguards are in place (e.g. standard contractual clauses, adequacy decisions) as required by applicable law.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Retention periods may include:

  • Contact and enquiry data: for the duration of our business relationship and a reasonable period thereafter (e.g. 3–7 years) for legal and compliance purposes.
  • Transaction and contract data: as required by law (e.g. 5–7 years for tax and accounting) and for the duration of any warranty or claim period.
  • Technical and usage data: as set out in our Cookie Policy (typically up to 24–26 months for analytics where applicable).
  • Marketing data: until you withdraw consent or object, and then only as needed for record of consent/objection.

After the retention period, we will securely delete or anonymise your data.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction, including encryption where appropriate, access controls, and staff training. While we take reasonable steps to secure your data, no transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

8. Your rights

Depending on your location and applicable law (including PDPA and GDPR), you may have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your data in certain circumstances (e.g. where no longer necessary or where you withdraw consent).
  • Restriction: request that we restrict processing in certain circumstances.
  • Data portability: request transfer of your data to another controller where technically feasible (under GDPR).
  • Object: object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: where processing is based on consent, withdraw it at any time.
  • Complain: lodge a complaint with a supervisory authority (e.g. Personal Data Protection Commission in Singapore, or the relevant data protection authority in your country).

To exercise any of these rights, please contact us using the details in section 1. We will respond within the timeframes required by applicable law (e.g. 30 days under PDPA). We may need to verify your identity before processing your request.

9. Children

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or our business. The "Last updated" date at the top will be revised when we make material changes. We encourage you to review this page periodically. Where required by law, we will seek your consent to any material change in how we use your data.

11. Contact

For any questions, requests, or complaints regarding this Privacy Policy or our processing of your personal data, please contact:

DAREX PTE. LTD
60 Paya Lebar Road, #06-28 Paya Lebar Square, Singapore 409051.
Email (partners): partners_info@darex-group.com
Email (clients): info@darex-group.com

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